Returns & Exchanges
At Coffee Capsules Direct, we want you to enjoy every cup. If you are not entirely satisfied with your purchase, we offer a 14-day return window for unopened and undamaged products to ensure your brewing experience remains premium.
Check Eligibility
Ensure your coffee capsules or accessories are unopened, in their original packaging, and within 14 days of the delivery date.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization and the correct warehouse address.
Package Your Items
Securely pack the items to prevent damage during transit; please note that shipping costs for change-of-mind returns are the responsibility of the customer.
Receive Refund or Credit
Once our quality control team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing